Opening Hours
and Info
During Lockdown

Thank you for all the support this year. We are prepared for this second lockdown with Free Shipping, Click & Collect, Zoom Demos/Support. We know this will help our customers through this unusual time and we look forward to speaking with you.

Opening hours page..

Closed Saturdays during Lockdown.

Free Delivery

In order to help we have now enabled Free Shipping on all products. It helps us if you can order more than £10 at a time but we didn't want to make it essential.

Click & Collect

If you prefer you can select Click and Collect instead of a delivery address when you are processing the payment in the cart. You will be able to come and pickup from a collection point just inside the door.

Zoom Demos

It has been a huge change for a lot of business. We have embraced the use of Zoom and taken things beyond the norm to offer Studio Grade sound and Multi Cam to deliver a great experience. More info below.

Workshop - Repairs and Service

Lockdown has certainly dragged some guitars out of the Attic or from under the stairs! We have seen some wonderful guitars and restored them to their former glory since the last lockdown. We have the Workshops open with a simple paperless drop off and collect system in place and can take care of anything from simple restrings to full restoration.

More About Our Workshop..

Zoom Demos and Calls

One of the huge benefits of coming to the shop is being able to try things and talk to our very knowledgable staff about products. You can now book a demo with Rich. It's really easy to book an appointment where you will be able to hear / see the product.

Collecting Counter

Our collection counter is right next to the front door. The surfaces and collection products are cleaned.

Let us know if you have any questions not answered on this page.

Wear a Mask

Please wear a mask at all times. If you are exempt please let us know. We will also be wearing a mask.

Spray Hands

We have provided hand sanitiser on the collection counters. They are a pink liquid. Please use these when you enter.

Cleaned Surfaces

We regularly clean the surfaces and door handle. Your products are also wiped down and only handled after we have sanitised our hands.

FAQs

What Are The Opening Hours?

We are here for our normal business hours but close on Saturdays During Lockdown - opening hours page

Can I Try an Instrument?

No, we are not open in the normal way. You are only able to stay in the Click and Collect zone at the front of the shop. We have excellent Zoom facilities to talk you through and demo equipment.

How Does Click and Collect Work?

Click and Collect is an option at the payment stage of checkout. Instead of entering your address you can choose Click and Collect. A notification will be received when the item is ready to collect. It will be wiped down and at the front desk just inside the shop.

Can I Drop Off A Guitar/Intrument For Repair?

Yes, you can drop off a guitar or instrument for repair/setup and do not need to book in advance. In order to limit the time you are in the shop, you can phone ahead with your details or write them down on a piece of paper before coming in. Turn around varies but will be 5-7 days and we will text you when ready to collect. Setup and Repairs Page...

How Can I Pay?

You can Pay however you prefer. POS Terminal (Apple Pay, Google Pay, Chip & Pin, Contactless), BACS, Online Shopify via an email link, Cash. It is our preference that you use contactless wherever possible.

Can I Buy Extra Items Once In The Store?

When collecting a Click & Collect or setup we can process extra items for you very quickly. Please try and limit this as much as possible.

Missed Something?

If we missed something or you are unsure please do not hesitate to give us a call.

01752 261993