We are set up to follow Health and Safety Guidelines for all Tiers. Tiers 1 2 & Tier 3 we will be open as normal. In Tier 4 we will still be available to help using Click and Collect, Take Away and Free Delivery.
Full Lockdown We are still operating Click and Collect although our hours of opening will be reduced. There is also free delivery and we will be processing orders on a regular basis. Setups and Repairs will also continue.
In order to help we have now enabled Free Shipping on all products. It helps us if you can order more than £10 at a time but we didn't want to make it essential.
If you prefer you can select Click and Collect instead of a delivery address when you are processing the payment in the cart. You will be able to come and pickup from a collection point just inside the door.
It has been a huge change for a lot of business. We have embraced the use of Zoom and taken things beyond the norm to offer Studio Grade sound and Multi Cam to deliver a great experience. More info below.
Lockdown has certainly dragged some guitars out of the Attic or from under the stairs! We have seen some wonderful guitars and restored them to their former glory since the last lockdown. We have the Workshops open with a simple paperless drop off and collect system in place and can take care of anything from simple restrings to full restoration.
One of the huge benefits of coming to the shop is being able to try things and talk to our very knowledgable staff about products. You can now book a demo with Rich. It's really easy to book an appointment where you will be able to hear / see the product.
Our collection counter is right next to the front door. The surfaces and collection products are cleaned.
Let us know if you have any questions not answered on this page.
Tier 1 & 2 you can come in the Store Normally.
Tier 3 you can come in the Store Normally but we encourage you to not be even more vigilant with cleaning and not touching products unless purchasing.
Tier 4 is Click & Collect and Take Away.
Full Lockdown is Click & Collect. Reduced Hours of opening
Please wear a mask at all times. If you are exempt please let us know. We will also be wearing a mask.
We have provided hand sanitiser on the collection counters. They are a pink liquid. Please use these when you enter.
We regularly clean the surfaces and door handle. Your products are also wiped down and only handled after we have sanitised our hands.
Our opening hours may vary from normal depending on Lockdown. This is due to having various Furlough of Staff. We keep up to date on the opening hours page
Tier 1 & 2 - You can try instruments which we put in to quarantine after use for cleaning. It is helpful to only try things you are interested in but we are not pedantic about it.
Tier 3 - We would prefer instruments were not played for fun or just to try something. However, we are happy for you to try before you buy. All instruments are cleaned or put in to quarantine after use.
Tier 4 - No, we are not open in the normal way. You are only able to stay in the Click and Collect zone at the front of the shop. We have excellent Zoom facilities to talk you through and demo equipment.
Full Lockdown - No, we are not open in the normal way. We have excellent Zoom facilities to talk you through and demo equipment.
Click and Collect is an option at the payment stage of checkout. Instead of entering your address you can choose Click and Collect. A notification will be received when the item is ready to collect. It will be wiped down and at the front desk just inside the shop.
Yes, you can drop off a guitar or instrument for repair/setup and do not need to book in advance. In order to limit the time you are in the shop, you can phone ahead with your details or write them down on a piece of paper before coming in. Turn around varies but will be 5-7 days and we will text you when ready to collect. Setup and Repairs Page...
You can Pay however you prefer. POS Terminal (Apple Pay, Google Pay, Chip & Pin, Contactless), BACS, Online Shopify via an email link, Cash. It is our preference that you use contactless wherever possible.
When collecting a Click & Collect or setup we can process extra items for you very quickly. During Tier 4 , Please try and limit this as much as possible.
If we missed something or you are unsure please do not hesitate to give us a call.
01752 261993
